1. Why do I need to register?

Registration for our basic services such as product and supplier and inquiry, and Collection are free of charge. There are no hidden costs. To register for free, all you need is a valid e-mail address, and password, plus your name, company name and country.

2. What are the guidelines for choosing a password?

Your password for Cantonfaritrading.com is case-sensitive. We suggest the following general guidelines for creating passwords: (1) Use at least six characters;
(2) Make a password easy for you to remember but hard for someone else to guess;
(3) Avoid passwords closely related to your personal information, e.g. using your login name or company name as your password.
(4) Use a mixture of letters or numbers and these punctuations such as (._) - but do not use spaces.

3. What do you do with my registration information?

Cantonfairtrading.com will solemnly promise that we will never give out or sell your personal information to other parties.

4. Why do I get the error "This E-mail Address already exists" when I enter my e-mail address as username?

This means someone has already registered for Cantonfairtrading.com with that particular e-mail address.

What you can do:

Use a different e-mail address to register.

You may have registered previously using this e-mail address. You can click on "Forgot your password?" in the Registration or Login Page and follow the instructions provided. If you are not sure whether you are registered or not, please contact us and allow our Customer Services to help you. If you require immediate help, you can chat online now with a Customer Service Officer.

Notes:

After registering, we recommend that you go to your User Profile page and complete your contact and company information. This ensures that these details are pre-completed in the form each time you send an inquiry. Providing more details in a format they are used to receiving, helps suppliers send more focused and appropriate answers to your needs or requests.

The User Profile link will only appear in the left navigation bar after a successful login.

5. Why should I select product categories?

Selecting product categories enables you to use Cantonfairtrading.com Product Alert. Product Alert is a customizable e-mail service that updates you on products, suppliers and industry news as soon as these are post on to Cantonfairtrading.com, and we will send you the product categories in which you are interesting.